Manage Your Subscription

Learn how to manage (or cancel) your Metrix subscription

Credit/Debit Card Subscriptions

If you pay via credit or debit card through Stripe, you have access to our billing portal where you can:

• Change your billing period: Switch between monthly and yearly

• Change your plan: Switch between Pro and Elite

• Update payment information: Add or change your credit/debit card details

• View payment history: Access all previous invoices and payment receipts

• Cancel your subscription: End your recurring payments & turn off auto-renew

About Subscription Cancellation

When you cancel through the billing portal:

• Your paid subscription remains active until the end of your current billing period

• No refunds are provided for partial billing periods

• Your account automatically converts to the Free plan after your paid period ends

• You can reactivate your subscription at any time

Cryptocurrency Payment Subscriptions

If you pay via cryptocurrency through CopperX:

• CopperX will send you an invoice at the start of each billing period (monthly or yearly)

• You must manually pay each invoice to maintain your paid access

• There is no automatic billing or billing portal for crypto payments

Managing Your Crypto Subscription

• To maintain your subscription: Simply pay the invoice when you receive it

• To cancel your subscription: Simply stop paying the invoices

• To change your billing period: Contact our support team

What Happens If You Don't Pay

• If you don't pay an invoice, your paid access will end

• Your account will automatically convert to the Free plan

• You can resume your paid subscription at any time by subscribing again

For any questions or special circumstances regarding your subscription, please contact our support team directly.